Refund policy

At Hometexure, your satisfaction is our priority. If you are not completely happy with your purchase, we have made our return and refund process as simple and transparent as possible. Please read this policy carefully before initiating a return.

1. Return Window

You have 30 calendar days from the date your order is delivered to initiate a return request. Once the 30-day window has passed, we are unable to accept returns or issue refunds under any circumstances.

The delivery date is determined by the tracking information provided by our shipping carrier.

2. Eligibility Conditions

To qualify for a return, your item must meet all of the following conditions:

  • ✅ Item is unused, unwashed, and unaltered
  • ✅ Item is in its original condition with all tags still attached
  • ✅ Item is in its original packaging (bags, boxes, wrapping)
  • ✅ Return is requested within 30 days of delivery
  • ✅ Proof of purchase is provided (order number or confirmation email)

The following items are NOT eligible for return:

  • ❌ Items that have been used, washed, or damaged after delivery
  • ❌ Items with tags removed or original packaging discarded
  • ❌ Items returned after the 30-day return window
  • ❌ Items marked as "Final Sale" or "Non-Returnable" on the product page
  • ❌ Gift cards or vouchers
  • ❌ Items purchased during special promotional sales (unless faulty)

3. How to Initiate a Return

To start your return, please follow these steps carefully:

Step 1 — Contact Us Email us at support@hometexure.com with the following information:

  • Your full name
  • Your order number
  • The item(s) you wish to return
  • The reason for your return
  • Photos of the item (required for damaged or defective claims)

Step 2 — Await Approval Our customer service team will review your request and respond within 2 business days with either an approval or rejection and further instructions.

Step 3 — Pack Your Item Once approved, securely package your item in its original packaging. Include a note inside the parcel with your order number and full name.

Step 4 — Ship the Item Send the item to the return address provided in our approval email. We strongly recommend using a tracked and insured shipping service, as we cannot be held responsible for parcels lost or damaged in transit back to us.

Step 5 — Share Your Tracking Once shipped, email us your return tracking number so we can monitor the return.

4. Return Shipping Costs

The buyer is fully responsible for all return shipping costs.

  • We do not provide prepaid return shipping labels
  • Original shipping charges paid at checkout are non-refundable
  • We recommend using a tracked postal service to protect yourself in case of loss
  • Return shipping insurance is advised for higher-value items
  • Any import duties or customs fees on returned parcels are the buyer's responsibility

5. Refund Process

Once we receive your returned item, we will:

  1. Inspect the item within 2 business days of receipt
  2. Notify you via email whether your refund has been approved or rejected
  3. If approved, process your refund within 10 business days

Refund Method: Refunds are issued to your original payment method only:

  • Credit/Debit Card — up to 10 business days to appear on your statement
  • PayPal — typically 3–5 business days
  • Apple Pay / Google Pay — up to 10 business days

Please note:

  • We do not offer refunds in the form of store credit or gift cards
  • We do not offer cash refunds
  • If your item is returned in a condition that does not meet our eligibility criteria, your refund will be rejected and the item may be returned to you at your cost

6. No Exchanges Policy

We do not offer direct product exchanges.

If you need a different size, colour, or product:

  1. Return your original item following the process above (subject to eligibility)
  2. Place a new separate order for the item you want

This ensures the fastest processing time for both your return and new order.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping
  • Defective or faulty
  • Incorrect (wrong item sent)

Please contact us at support@hometexure.com within 7 days of delivery with:

  • Your order number
  • A clear description of the issue
  • Photographs of the item AND the packaging

In such cases, we will offer one of the following resolutions at no cost to you:

  • A full refund to your original payment method
  • A free replacement item (subject to stock availability)

You will NOT be required to return the item at your own expense in cases of damage, defect, or incorrect delivery.

8. Refund Rejected — What Happens Next?

If your return is rejected because the item does not meet our eligibility conditions, we will:

  • Notify you by email explaining the reason for rejection
  • Offer to return the item to you (return shipping cost applies)
  • Hold the item for up to 14 days awaiting your response

If we do not hear from you within 14 days, we reserve the right to dispose of the item responsibly.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period, please take the following steps:

  1. Check your bank account — sometimes refunds take a few extra days to post
  2. Contact your credit card company — it may take time before the refund is officially reflected
  3. Contact your bank — ask about pending refunds on your account
  4. Contact us — if you have completed all the above steps and still have not received your refund, email us at support@hometexure.com with your order number and we will investigate immediately

10. Cancellations

Orders can be cancelled only before they are dispatched. Once a shipping confirmation email has been sent, the order cannot be cancelled. In that case, you would need to follow our standard return process upon delivery.

To request a cancellation, contact us immediately at support@hometexure.com with your order number.

Contact Us

For all return and refund enquiries, please contact us: