Privacy policy

Last Updated: 18 May 2025

This Privacy Policy describes how Hometexure ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from hometexure.com (the "Site"). By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Information You Provide Directly: When you place an order or contact us, we collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely — we do not store full card details)

b) Information Collected Automatically: When you browse our Site, we automatically collect:

  • IP address and browser type
  • Pages viewed and time spent on site
  • Referring URLs and search terms
  • Device type and operating system
  • Cookie data (see our Cookie Policy)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, invoices, and shipping updates
  • Respond to customer service enquiries
  • Detect and prevent fraud
  • Improve our website and customer experience
  • Send marketing communications (only where you have consented or we have a legitimate interest)
  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties solely to operate our business:

  • Shopify – our eCommerce platform (shopify.com/legal/privacy)
  • Payment Processors (Stripe, PayPal) – for secure payment handling; PCI-DSS compliant
  • Shipping & Fulfilment Partners – to deliver your orders
  • Google Analytics – for website traffic analysis
  • Facebook / Meta – for advertising and retargeting (where applicable)
  • Legal Authorities – if required by law or to protect our rights

4. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfil your orders and provide after-sales support
  • Comply with our legal and tax obligations (typically 7 years for financial records)
  • Resolve disputes and enforce our agreements

You may request deletion of your personal data at any time by contacting us.

5. Your Rights

Depending on your location, you may have the following rights:

UK & EU Residents (UK GDPR / GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time

California Residents (CCPA):

  • Right to know what personal data we collect
  • Right to request deletion of your data
  • Right to opt out of data selling (we do not sell data)

To exercise any of these rights, contact us at support@hometexure.com. We will respond within 30 days.

6. Cookies

We use cookies to enhance your browsing experience, remember cart items, and analyse traffic. You can manage or disable cookies through your browser settings. For full details, please see our Cookie Policy.

7. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All transactions are encrypted using SSL (HTTPS) technology.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Site after changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us: